Where do I find the Secure ID on my credit card?

Visa, MasterCard

The Secure ID is a 3-digit security code that is printed on the back of your Visa, MasterCard. The number appears on the signature strip after the last four digits of your account number.

The signature strip may contain your entire account number or just the last four digits of your account number. Either way, the Secure ID will appear after the last four digits of your account number.

American Express:

American Express has a 4 digit, non-embossed number printed above your account number on the face of your card this is the Secure ID.

The Secure ID is used to verify that you have possession of the credit card you are attempting to use

How do I return a product?

Return authorization is required from Chess Fanatics for any returned merchandise. Exchanges will be gladly be made within 30 days of purchase date. We cannot accept returns on used or special order merchandise. Please e-mail or call prior to returning any merchandise.


How long will it take to get my order?

Most orders are shipped within one business day of receipt of payment and should arrive within 2 weeks from that date.

Can I contact you with questions about my order?

Feel free to contact us by e-mail customerservice@e-shopcanada.com or by telephone (phone number provided to customers only) if you have any questions about your order or the product.