Shipping Policies

E-Shop Canada uses a variety of shipment carriers. Since we charge flat rate shipping, we reserve the right to choose the carrier. Unfortunately we cannot accommodate requests for preferred shippers. Once the order has shipped, we must allow the carrier a reasonable time frame to deliver. E-Shop Canada and/or carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package. You may contact the carrier for instructions on available options. Once the package is successfully delivered, we are not responsible for theft or damage to the merchandise. When using a forwarding company, we are not responsible for lost or damaged merchandise after the forwarding company has accepted delivery. The forwarding company must report shipping damage for a claim to be filed. We are not responsible for delays in express delivery orders due to weather conditions and/or attempted deliveries. Export documentation will not be provided. Know who you are receiving a package for or forwarding a package to! If you accept a package that was purchased with a fraudulent credit card, you will be in possession of stolen merchandise. You may be responsible for any legal or collection action related to the shipment. Shipping charges are non-refundable.

Return Policy

We will accept merchandise for return that was purchased from E-Shop Canada within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. We do not accept returns via COD or any other collection method. COD packages will be refused. Packages billing E-Shop Canada without authorization will result in actual shipping charges billed back to sender unless other prior arrangements were made. Please contact our customer service department prior to returning any merchandise. customerservice@e-shopcanada.com

Additional policies may exist. Policies are not limited to those on this page.


Backorder Policy

Should a product on your order list, be unavailable, the product will be placed on back order. If at any time you would like to cancel your back order, we will promptly return all charges for the item. You will not be charged a second time for the shipping of the back ordered item.

Damaged Goods Policy

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact our Customer service department immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.